Refund & Cancellation

Every purchase is a one-time payment for a reading that opens straight away. There is no subscription to cancel. Here is when we refund, and how.

Last updated 27 September 2026

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Contents

  1. What you buy
  2. Cancellation
  3. One purchase, one chart
  4. When we refund
  5. When we do not
  6. How to ask
  7. How the money comes back
  8. Contact

1. What you buy

AstroMatch4u sells three one-time products. The price is shown on the pricing section and again in the checkout window before you pay; the amount in the checkout window is the amount charged.

Full report
All the readings for your chart, the Kundali and Dasha analysis, and the PDF report in English or Hindi.
Full report + AI
Everything in the Full report, plus the AI-written sections and a set number of questions to "Ask your chart".
Marriage match
The full compatibility reading for one partner. Each new partner is a separate purchase.

Payments are taken by Razorpay. Your card, UPI or bank details go to Razorpay directly and never reach our servers.

2. Cancellation

There are no subscriptions and no repeat charges, so there is nothing to cancel after you buy. You can close the checkout window at any point before the payment completes and you will not be charged.

Once a payment completes, the reading unlocks immediately. Because it is digital content delivered at once, a completed purchase cannot be cancelled, except in the cases in section 4.

3. One purchase, one chart

A purchase unlocks the chart for the birth date, time and place it was bought for. Correcting a spelling in your name or your gender keeps it. Changing the date, time or place of birth makes a different chart, which that purchase does not cover.

If you typed a birth detail wrongly and noticed only after paying, write to us (section 6) before using the reading and we will help put it right.

4. When we refund

We refund the full amount when:

  • you were charged more than once for the same product and chart;
  • you paid but the reading did not unlock, and we could not fix it within 2 working days of hearing from you;
  • the report or reading could not be produced because of a fault on our side that we could not fix;
  • the law where you live requires it.

5. When we do not

  • You disagree with what the reading says. Astrological readings are symbolic; see the Disclaimer.
  • You entered the wrong birth details and have already used the reading.
  • You have not used all the chat questions that came with Full report + AI. Unused questions are not refunded separately.
  • A request arrives more than 7 days after the payment, unless it is one of the cases in section 4.

6. How to ask

Email support@astromatch4u.com within 7 days of paying, from or naming the email address you sign in with, and include:

  • the Razorpay payment ID (it starts pay_ and is in the receipt Razorpay emails you);
  • which product you bought;
  • what went wrong.

We reply within 2 working days.

8. Contact

Questions about a payment: support@astromatch4u.com, or see the contact page. These terms sit alongside our Terms & Conditions.